so, you probably read about the condition with my car (faulty wheel bearing)... well, i thought it was odd that i was going to be charged for it, even though my car is still under warranty... so i called up another Saturn dealership and asked them... they were quite shocked that i was going to be charged for the bearing, so they said to bring it in... now, this saturn place is in northeast Tennessee, and i had to have it in by 8:30 am last saturday morning... so that meant, leaving MD as soon as i got off work last friday night...
well, friday after work, i hit the road... it was rainy, and a holiday weekend, so that made the drive terrible... i mean really terrible... after 7 hours in the rain, i still had 2 hours left before i would get home... i was so tired, so i stopped for the night and got a hotel room... the next morning, i had to get up super early so i could get to TN by 8:30...
i made it to the saturn place on time, and everyone there was super nice... they looked at my car, and informed me that the wheel bearing was just fine... that it was my tires causing the noise i was hearing... they have flat spots on them due to a bad allignment...
now, i take my car in every 3000 miles like a good car owner to be serviced... during those services, my tires are supposed to be rotated and inspected... if something had been wrong with my tires, you think someone would have noticed and let me know before they got to this point, right??? so, this leads me to believe that Saturn of Gaithersburg had not been doing their job... they had not been doing the inspections like i had been paying for...
so, now i have a whole bunch of complaints with Saturn of Gaithersburg... they were going to charge me for a part under warranty, a part that wasn't even the problem, and they haven't been doing the recommended service... because of which, i now have bad tires...
the saturn place in TN suggested that i call saturn corporate and file a complaint... so i did... after several days of phone calls back and forth, my customer advocate decided that the service manager at Saturn of Gaithersburg, she, and myself should all talk... during the conference call, Saturn of Gaithersburg refused to take any responsiblity for what is wrong with my car... they say they have a handwritten note in their records stating that I was informed of the problem a long time ago... yet, i have no record of that in my papers... there was a lot more back and forth, and an issue about service not being done that i was specifically told was done... i asked about why i was lied to, and the service manager just said "i'm really busy, i have to go" and hung up... hehe... he refused to refute the claims that i was lied to...
so... saturn corporate has agreed to replace my bad tires... i'm going to a new saturn place to get it done, because i will never again go back to saturn of gaithersburg... my customer advocate even advised me on that... she apologized for the way i was treated, and said that saturn likes for their customers to feel like family... and that if i ever have any problems again, to give her a call...
so, hopefully my ordeal is over... i hate that i got a bad taste of saturn... but at the same time, i know that they take complaints seriously, and that there are some dealerships out there who do look out for the customers...
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